Telecommunications Service Specialist

3 weeks ago


Odessa, Texas, United States Astound Broadband Full time
Broadband Service Technician Job Description

Astound Broadband is seeking a skilled Broadband Service Technician to join our team in Odessa, Texas. As a key member of our team, you will be responsible for installing, servicing, and disconnecting data, video, and phone services for our customers.

Key Responsibilities:
  • Install and maintain broadband services for residential and commercial customers
  • Service and repair issues with data, video, and phone services
  • Disconnect services as needed
  • Communicate with customers and leadership to ensure high-quality service
  • Participate in a 24/7 on-call rotation to ensure prompt response to customer needs
Requirements:
  • High school diploma or equivalent
  • 6+ months of satisfactory metrics or 2-3 years of experience as a telecommunications technician
  • Valid driver's license and satisfactory driving record
  • Ability to differentiate and effectively communicate to customers advanced phone/IP networks and POS systems
Benefits:
  • 401k retirement plan with employer match
  • Insurance options including medical, dental, vision, life, and STD insurance
  • Paid Time Off/Vacation: starting at 80 hours per year, increasing based on tenure
  • Floating Holiday: 40 hours per year
  • Paid Holidays: 7 days per year
  • Paid Sick Leave: varies based on state and/or local laws
  • Tuition reimbursement program
  • Employee discount program
Our Mission:
  • Take Care of Our Customers
  • Take Care of Each Other
  • Do What We Say We Are Going To Do
  • Have Fun

Astound Broadband is an Equal Opportunity Employer and is dedicated to cultivating a diverse, equitable, and inclusive workplace where employees feel valued, respected, and empowered. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law.



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