Operations Director

2 weeks ago

Hartsville, South Carolina, United States Hwy 55 Full time
Job Summary

We are seeking a seasoned Operations Director to lead our restaurant franchise in Hartsville. As the head of our day-to-day operations, you will be responsible for managing our staff, ensuring customer satisfaction, and driving profitability.

About Hwy 55

Hwy 55 is a unique fast-food chain that offers fresh, never-frozen burgers, premium cheesesteaks, and creamy frozen custard made in-house. We pride ourselves on exceptional customer service, genuine smiles, and a nostalgic Americana atmosphere that's reminiscent of road trips from your childhood.

Responsibilities
  • Oversee restaurant operations, including scheduling, inventory management, and customer service.
  • Train, supervise, and evaluate staff to ensure high-quality service and excellent customer experience.
  • Develop and implement strategies to increase profitability and maintain financial stability.
  • Foster a positive work environment that encourages teamwork, creativity, and open communication.
  • Ensure compliance with all health and safety regulations, as well as company policies and procedures.
  • Provide exceptional customer service and address customer complaints promptly and professionally.
  • Monitor and analyze customer feedback to identify areas for improvement.
Requirements
  • At least 3 years of experience in a similar role in the restaurant industry.
  • Strong leadership skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Understanding of financial statements and restaurant operations.
  • Knowledge of food safety regulations and best practices.
  • Passion for the restaurant industry and commitment to delivering exceptional customer service.
Compensation and Benefits

$60,000 - $80,000 per year, depending on experience. Comprehensive benefits package includes health insurance and 401k matching.

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