Machine Maintenance Engineer

7 days ago


Buffalo, New York, United States DMG MORI USA, INC Full time
About the Role

We are seeking a highly skilled CNC Service Technician to join our team at DMG MORI USA, INC.

Key Responsibilities:

  • Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
  • Create and update documentation of technical information.
  • Develop, prepare, generate, and analyze ongoing and ad-hoc special reports pertaining to Service.
  • Demonstrate a willingness to help others and be a team member; often working together with Customer's Service Engineers.
  • Provide assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.
  • Establish and build exemplary communication and customer service relationships with customers.
  • Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit customer feedback to improve service.

Benefits:

  • Competitive salary range: $60,000 - $80,000 per year, depending on experience and qualifications.
  • Ongoing training and development opportunities.
  • Opportunity to work with a leading manufacturer of CNC machine tools.
  • A dynamic and supportive team environment.


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