Technical Field Service Engineer
20 hours ago
We are seeking a skilled Field Service Engineer to join our team at a renowned precision CNC manufacturing company based in the Buffalo area. This is a unique opportunity for a motivated individual who can work remotely and travel extensively throughout the surrounding states.
The role involves providing expert maintenance, repair, and installation assistance for CNC machine tools on-site or via phone support. You will be responsible for creating and updating technical documentation, contributing to product development by training end-customers' service engineers on new product lines, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Provide exceptional customer service through on-site and phone-based support for CNC machine tool maintenance, repair, and installation.
- Develop and maintain accurate technical documentation to ensure seamless communication with customers and internal stakeholders.
- Collaborate with cross-functional teams to drive product development, including training end-customer service engineers on new product lines.
- Travel extensively (75% of the time) to provide on-site support, with all travel expenses reimbursed.
Requirements:
- Bachelor's degree in a technical field, trade school certification, or equivalent experience.
- 2-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools, including programming and operating 3, 5, and 7-axis machines.
- Experience working with robotics, Fanuc, Mitsubishi, Haas, DMG/MORI SEIKI machines, Siemens controls, or Heidenhaim is a plus.
- Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
What We Offer:
- A competitive salary range of $75,000 - $95,000 depending on experience (DOE).
- Opportunities for professional growth and development within a dynamic company.
- A comprehensive benefits package, including paid travel expenses and a generous reimbursement policy.
About Us:
We are GPAC, an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. Our focus is on delivering exceptional solutions that meet the needs of our clients and candidates alike.
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