Customer Support Specialist

7 days ago

Flint, Michigan, United States Style Crest Enterprises Inc Full time

How You Will Contribute:

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As an Inside Sales Representative at Style Crest Enterprises Inc., you will contribute to the success of our team by building strong relationships with customers and identifying opportunities to grow our business.

You will be responsible for receiving incoming telephone orders from customers and accurately entering them in computer system (Syspro). Additionally, you will initiate outgoing communication to customers to sell designated products and inform customers of route cut-off information on a day-to-day basis in support of our sales programs and goals.

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Responsibilities:

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  • Receives incoming telephone orders from customers and accurately enters them in computer system (Syspro)
  • Initiates outgoing communication to customers to sell designated products and inform customers of route cut-off information on a day-to-day basis in support of our sales programs and goals.
  • Informs customers of new products, programs, and services and attempts to up-sell or recommend substitutes.
  • Listens to customer requests or complaints. Institutes the proper procedure to resolve these issues or to fulfill the customer requests.
  • Accurately maintains records and logs to ensure prompt and efficient handling of business.
  • Communicates efforts with credit department to ensure that all orders are cleared and released.
  • Develops and maintains positive relationships with internal and external customers.
  • Reviews open orders to ensure timely fulfillment.
  • Works within established pricing guidelines.
  • Communicates backorders to the customer and to purchasing.
  • Works with Territory Sales Manager to maintain and grow existing business and identify prospects/sales leads.
  • Communicates competitive information and product forecasting when applicable.
  • Completes New Product Request forms when needed.
  • Able to qualify leads, identify opportunities, influence decisions, and close business opportunities.
  • Assists in showroom/counter as required.
  • Responsible for the growth of business for a particular region(s) and/or territories and may be assigned specific key accounts.
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Requirements:

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  • Prior inside sales or other selling experience preferred. High School Diploma/GED is required.
  • Bachelor's or associate degree is preferred. Interest in long-term growth and career potential.
  • Housing Industry knowledge is preferred.
  • Ability to learn new systems, procedures, and a large number of products quickly.
  • Detailed-oriented with the ability to multi-task.
  • Questions items that do not look correct and can problem-solve on the spot.
  • Excellent data entry both in terms of accuracy and quantity.
  • Strong written and verbal communication skills with excellent follow-up skills.
  • Presents themselves professionally at all times.
  • Ability to sell products and services over the telephone.
  • Demonstrates a customer-service attitude and the ability to be a team player.
  • Proficient using the MS Office products (Word, Excel, and Outlook).
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Estimated Salary:

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$45,000 - $60,000 per year, depending on experience.

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