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Guest Services Associate

2 months ago

Gaithersburg, Maryland, United States RELIVE Health - Empire Portfolio Group Full time
Job DescriptionCompany Overview:
Are you passionate about the fields of regenerative medicine, medical aesthetics, and hormone therapy? At Empire Portfolio Group, we are dedicated to revolutionizing personalized health, wellness, and anti-aging solutions. We are collaborating with Relive Health to establish numerous medical wellness centers nationwide, and we seek enthusiastic individuals committed to making a difference in people's lives.

Job Overview:
The Front of House Associate serves as the initial point of contact for our clients, embodying the vibrant energy and welcoming atmosphere of our wellness center. Your communication skills will be vital in understanding client needs and sharing your comprehensive knowledge of Relive products and services. Building enduring relationships with clients, team members, and vendors will be key to your success.
Key Responsibilities:
  • Greet clients upon arrival and promptly inform treatment providers to ensure timely appointments, while efficiently scheduling client visits based on provider and treatment room availability. Proactively address client inquiries and concerns.
  • Ensure the reception area is clean and organized.
  • Manage client accounts by accurately obtaining, recording, and updating personal and financial information.
  • Contribute to achieving business and performance objectives for the center.
  • Safeguard client rights by adhering to HIPAA regulations and maintaining confidentiality of personal and financial data.
  • Support operations by following established policies and procedures; report necessary changes.
  • Collaborate with administrative staff and other medical team members before and after therapy sessions, participating in shared decision-making.
  • Utilize online booking systems accurately.
  • Perform additional tasks as assigned by management.

Qualifications:
  • High School diploma or equivalent is required; a Bachelor's degree is preferred.
  • 1-2 years of experience in a Medspa or wellness center is required.
  • Bilingual in Spanish (fluent in both written and spoken).
  • Exceptional communication and listening skills are essential.
  • Proficient computer skills are necessary.
  • Experience with appointment scheduling and tracking systems is highly desirable.
  • Strong multitasking, time management, organizational skills, attention to detail, professionalism, and quality focus are required. Ability to work effectively under pressure with minimal supervision.
  • Familiarity with modern office procedures.
  • Ability to establish effective working relationships with colleagues and external partners.

Work Environment:
  • Potential exposure to hazardous materials and bloodborne pathogens.

OSHA training will be provided.
  • This role requires standing, walking, bending, and kneeling on a daily basis. The employee must be able to respond quickly to client needs.

Compensation:
  • $18-$25 per hour
Additional Benefits:
  • Complimentary services and employee discounts with Orangetheory Fitness and Relive Health.
  • Access to free mental health counseling.
  • Discounts on various services through LifeMart and TicketsAtWork.
  • Pre-tax commuter benefit plan for public transportation savings.
  • Employee discounts.
  • Professional development support.

Schedule:
25 hours per week, with availability on Saturdays as needed.

About Empire:
Founded in 2013, Empire Portfolio Group is committed to developing strong brands and enhancing their long-term growth. We prioritize making a positive impact on the lives of our team and studio members.

Headquartered in New York City, Empire Portfolio Group is a leading Area Representative and franchisee of Orangetheory Fitness, operating over 140 studios across multiple states. We are also launching Relive Health, which offers anti-aging and wellness services, including hormone optimization, medical aesthetics, vitamin therapy, and regenerative medicine. Our mission is to empower individuals to take control of their healthspan through personalized wellness solutions.

Our Mission: To inspire and enhance lives through exceptional experiences.
Vision: To be the leading wellness portfolio that enriches everyday life.
Values: Happy, Hungry, Humble, Healthy & Human.

EEO Statement:
Empire Portfolio Group is an equal opportunity employer and does not discriminate against any applicant or employee based on age, race, color, religion, sex, national origin, disability, sexual orientation, gender identity, ancestry, marital status, or any other classification prohibited by applicable laws. We are committed to maintaining a workplace free from harassment and discrimination.