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About Oak View Group
">We are a leading sports and entertainment company that is dedicated to providing exceptional experiences for our guests. Our Guest Services team plays a crucial role in making every event at Moody Center Arena a memorable one.
Salary: $15.00 per hour
">Job Description:
">- Welcome guests and assist with questions and requests in a professional and courteous manner.
- Identify opportunities to create memorable experiences for guests and take initiative to make their visit enjoyable.
- Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas.
- Manage lines and provide directions to ticketed seats and other arena locations.
- Respond to and/or escalate guest complaints, concerns, and compliments in a timely and professional manner.
- Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.
- Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
- Effectively communicate safety and security measures to guests.
- Reports any suspicious activity to supervisors and/or management.
- Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time.
Required Skills and Qualifications:
">- Demonstrated ability to follow instructions and work in a fast-paced environment.
- Must have strong verbal and written communication skills.
- Must be 16 years of age or older.
- Previous experience in a customer service-based industry is preferred.
- Previous experience within a sports, entertainment, or related field is preferred.
Benefits:
">This part-time position offers an hourly wage of $15.00 and benefits, including a 401(k) savings plan and 401(k) matching.
">Others:
">This is an EVERGREEN ROLE, and applications are accepted on an ongoing basis.
">Please note that this role requires working nights, weekends, and holidays, and includes frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time.
