Client Service Representative
1 week ago
VCA is seeking a highly skilled and compassionate Client Service Representative to join our team. As a key member of our veterinary clinic, you will be responsible for providing exceptional customer service to our clients and their pets.
Key Responsibilities- Customer Service: Greet clients and their pets, answer phone calls, and guide clients to exam rooms.
- Scheduling and Confirmation: Schedule and confirm appointments, ensuring seamless communication with clients and our veterinary team.
- Outbound Calls: Make follow-up calls to clients and prospective clients to provide updates and promote our services.
- Financial Transactions: Present and explain fees, process payments, and recommend products and services to clients.
- Product and Service Knowledge: Educate clients on general animal husbandry, non-medical pet care, and our products and services.
- Medical Records Management: Manage medical records, charts, reports, and correspondence, ensuring accurate and timely documentation.
- Experience: At least one year of past veterinary experience is required.
- Education: High School Diploma/GED or equivalent.
- Skills: Excellent listening and communication skills, compassion for pets and people, and awareness of others' reactions.
- Decision-Making: Proven decision-making skills to choose the most appropriate course of action.
- Technical Skills: Proficiency in Microsoft Office.
- Work Schedule: Willingness to work non-traditional hours, including nights, weekends, and holidays.
- Physical Demands: Ability to lift up to 40 lbs. and be exposed to hazards associated with pets.
VCA offers a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.
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