Receptionist/Info Clerk

This position is responsible for providing exceptional customer service to residents, staff, and visitors at the New Mexico Veterans' Home. The ideal candidate will have a strong background in customer service, experience working in a long-term care facility, and excellent communication skills.

• Provide receptionist services, including answering phones, directing inquiries, and assisting residents, staff, and visitors.
• Coordinate and complete administrative and resident-related activities as assigned.
• Maintain accurate records, including visitor logs, resident information, and facility phone books.
• Process mail, packages, and donations, and ensure timely delivery and processing.
• Assist with applicant interviews, reference checks, and other recruitment activities.
• Perform general office duties, including data entry, typing, filing, and preparing correspondence.
• Compile and disseminate information or documents as requested by supervisors or departments.

• High school diploma or equivalent required.
• Customer service experience, preferably in a long-term care facility.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Valid driver's license and ability to drive a State of New Mexico owned motor vehicle.
• Successful completion of HIPAA training and confidentiality agreement.

This position is performed in an office setting within a long-term care facility with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Walking throughout the facility and frequent communication and interaction with residents, staff, and the public are required. Periods of walking, standing, bending, pushing, pulling, lifting, and stretching for a variety of activities may be required.

This position is not covered by a collective bargaining agreement. For information on statutory requirements for this position, click the Classification Description link on the job advertisement.