Service Advisor

1 week ago


Novato, California, United States Marin County Ford Full time
About Us: Marin County Ford is a family-owned and operated dealership with a reputation for excellence in customer service and quality repairs. We value our employees and strive to create a positive and supportive work environment that fosters growth and development. Our ideal candidate will share our commitment to delivering exceptional results and building long-term relationships with our customers.

Job Requirements:
To be successful in this role, you will need to possess a high school diploma or equivalent, with a strong technical background in automotive repair and maintenance. One year of dealer-level or large facility experience is preferred, but not required. A valid driver's license and clean driving record are also essential for this position.

Main Responsibilities:
  • Schedule service appointments for customers in person or over the phone, ensuring prompt and accurate diagnosis of any issues.
  • Follow up on the status of repairs to ensure vehicles are ready when promised, informing customers in advance if there are any delays.
  • Make repair recommendations and manage delivery of repairs by setting and managing customer expectations.
  • Maintain current knowledge of vehicle operation, warranties, campaigns, and other service information.
  • Ensure all service level targets are met or exceeded, and required documentation is complete and compliant with regulations and standards.

Benefits:
We offer competitive pay based on experience plus commission, medical benefits, paid vacation, holidays, and professional development opportunities. If you are a motivated and detail-oriented individual who is passionate about delivering world-class customer service, we encourage you to apply for this exciting opportunity.

Estimated Salary Range: $55,000 - $75,000 per year.

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