Customer Service Representative
4 days ago
This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements. Your primary goal will be to deliver exceptional customer service, resolve any concerns promptly, and maintain a high level of product knowledge.
Key Responsibilities:- Provide excellent customer service, ensuring high levels of satisfaction
- Determine customer needs and present relevant products and services
- Build strong relationships with wholesale and retail customers
- Process sales transactions accurately and efficiently
- Meet sales goals on a monthly, quarterly, and yearly basis
- Maintain accurate work order files and formulas
- Pull products from the sales floor or warehouse as needed
- Tint and mix products to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load and unload delivery trucks
- Assist with deliveries as needed
- Maintain in-stock and presentable condition of assigned areas
- Stay knowledgeable about products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least 18 years old
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status
- Must be able to retrieve materials from shelves and floor stacks and lift up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, including evenings and weekends
- If internal to Sherwin-Williams, must have received at least a "meets expectations" rating on the most recent performance appraisal
- If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for the current position
- Valid, unrestricted driver's license
- High school diploma or GED
- At least one year of experience in a delivery, retail, or customer service position
- Previous work experience selling paint and paint-related products
- Previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
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