Pet Care Associate
7 days ago
We are seeking a skilled Pet Care Associate to join our team at Story Road Animal Hospital. In this role, you will be responsible for providing exceptional customer service and ensuring the well-being of our furry clients.
Key Responsibilities:- Supports the mission and vision of Destination Pet LLC by delivering top-notch service and care to pet owners and their pets.
- Tours prospective clients through the facility, showcasing our state-of-the-art amenities and services.
- Answers phone calls, responds to inquiries, and provides information according to established procedures.
- Welcomes clients and pets, ensuring they have all necessary vaccination records and health information.
- Handles cash management, including processing payments and balancing the cash drawer.
- Explains company policies to customers in a positive and professional manner.
- Responds to customer complaints in a courteous and efficient manner, escalating issues to supervisors as needed.
- Escorts pets to and from their enclosures, provides water as needed, and maintains the cleanliness of public areas.
- Operates the Point-of-Sale system with ease and accuracy.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- At least one year of experience in customer service or retail sales.
- Excellent communication and interpersonal skills.
- The ability to resolve problems quickly and professionally.
- Familiarity with multi-line phone systems and computer software.
- A professional demeanor at all times.
This role requires:
- Ability to work evenings, weekends, and holidays.
- Frequent lifting of 40 pounds or more.
- Regular standing, walking, and climbing stairs.
- Ability to handle dogs on leashes.
- Working in an environment with exposure to disinfectant chemicals, animal dander, and excretions.
We offer a competitive hourly rate of $13-$17 per hour, depending on experience. As an equal opportunity employer, we value diversity and inclusion in the workplace.
Please note that this is an hourly position, not salaried. If you're passionate about delivering exceptional customer service and working with animals, we encourage you to apply.
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