Customer Support Associate

3 weeks ago


Irving, Texas, United States Destination Pet Full time
Join our pack at Destination Pet, a dynamic organization that's revolutionizing the pet industry. As a Pet Care Specialist, you'll play a vital role in delivering exceptional customer service, ensuring the well-being of our furry friends, and promoting our services and products to prospective clients.

Job Overview:

At Destination Pet, we value diversity and inclusivity, and we're committed to creating a workplace that's bursting with creativity and innovation. Our pet-obsessed professionals are united by a shared passion for providing exceptional care to our clients and their pets.



About the Role:
  • Responsibilities:
    • Delivers exceptional customer service and ensures the well-being of our furry friends.
    • Sells the services and products of the facility to prospective customers.
    • Tours prospective clients and visitors through the facility.
    • Answers the telephone, receives and provides appropriate information according to established procedures.
    • Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
    • Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
    • Explains company and facility policies to customers in a positive manner.
    • Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
    • Escorts pet guests to/from their enclosure and provides water as needed.
    • Operates the Point-of-Sale system.
    • Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
    • Completes all required training and attends training sessions as needed/assigned.
    • Treats customers, guests, visitors and co-workers in a professional, courteous manner.
    • Assists other associates as needed.
  • Requirements:
    • Expertise & Experience: High School Graduate or Equivalent.
    • Minimum of 1-year experience in a customer service role or retail sales experience.
    • Must have ability to resolve problems quickly and professionally.
    • Must have strong communication and interpersonal skills.
    • Customer Service experience a plus.
    • Must have excellent telephone skills.
    • Must be able to utilize a multi-line phone system and work on a computer system.
    • Displays a professional manner at all times.


Compensation:

The estimated hourly salary for this role is $13-$17 per hour, depending on experience.



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