Patient Experience Specialist
3 days ago
At Professional Physical Therapy, we are dedicated to delivering exceptional care to our patients. We are seeking a compassionate and organized Patient Experience Specialist to join our team.
Salary: $50,000 - $60,000 per year
About the RoleIn this critical role, you will be responsible for creating a positive and welcoming environment for patients, ensuring their needs are met, and providing outstanding customer service.
- Greet and welcome patients, confirming accurate and complete information.
- Manage appointment scheduling, ensuring efficient use of time.
- Handle patient inquiries, providing clear and concise information.
- Collect and update patient information, maintaining confidentiality.
- Assist with administrative tasks, such as data entry and record maintenance.
To excel in this role, you should possess:
- A high school diploma or equivalent.
- Prior experience in a customer service or administrative position, preferably in healthcare.
- Exceptional interpersonal and communication skills.
- Strong organizational and time management abilities.
- Proficiency in computer software and willingness to learn new systems.
We offer a comprehensive benefits package, including:
- Monthly performance bonuses.
- Medical, dental, and vision insurance.
- STD/LTD, hospitalization, and accident insurance.
- 401(k) plan with employer match.
- Employee assistance program.
- Employee discounts.
- Referral program.
- Paid time off (PTO).
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