Patient Experience Specialist

3 days ago


Billerica, Massachusetts, United States Professional Physical Therapy Full time
Job Title: Patient Experience Specialist

At Professional Physical Therapy, we are dedicated to delivering exceptional care to our patients. We are seeking a compassionate and organized Patient Experience Specialist to join our team.

Salary: $50,000 - $60,000 per year

About the Role

In this critical role, you will be responsible for creating a positive and welcoming environment for patients, ensuring their needs are met, and providing outstanding customer service.

  • Greet and welcome patients, confirming accurate and complete information.
  • Manage appointment scheduling, ensuring efficient use of time.
  • Handle patient inquiries, providing clear and concise information.
  • Collect and update patient information, maintaining confidentiality.
  • Assist with administrative tasks, such as data entry and record maintenance.
Requirements

To excel in this role, you should possess:

  • A high school diploma or equivalent.
  • Prior experience in a customer service or administrative position, preferably in healthcare.
  • Exceptional interpersonal and communication skills.
  • Strong organizational and time management abilities.
  • Proficiency in computer software and willingness to learn new systems.
Benefits

We offer a comprehensive benefits package, including:

  • Monthly performance bonuses.
  • Medical, dental, and vision insurance.
  • STD/LTD, hospitalization, and accident insurance.
  • 401(k) plan with employer match.
  • Employee assistance program.
  • Employee discounts.
  • Referral program.
  • Paid time off (PTO).


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