Guest Services Representative

3 weeks ago


Santa Rosa Beach, United States Southern Holiday Homes Full time
Position Summary

We are looking for an experienced Guest Services Representative who can provide top-notch service and ensure efficient reservation management. The ideal candidate will possess excellent organizational skills, active listening abilities, and a deep understanding of the properties we offer. If you have a passion for hospitality and are comfortable working with computer systems, this could be the perfect opportunity for you

Key Responsibilities:
  • Enter data accurately, make reservations, answer queries, and maintain precise records.
  • Address guest inquiries promptly via phone, messaging, OTAs, and email.
  • Foster strong relationships with guests by demonstrating empathy and professionalism.
  • Cultivate in-depth knowledge of our properties, including their settings, communities, amenities, and services.
  • Comply with company guidelines, regulations, and best practices consistently.


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