Collections Specialist

4 weeks ago


Mechanicsburg, Pennsylvania, United States West Shore Full time
About the Role

We are seeking a highly skilled Collections Specialist to join our team at West Shore Home. As a Collections Specialist, you will play a critical role in facilitating the collection of outstanding customer account balances.

Key Responsibilities
  • Clear credit notes/invoices against open customer invoices to resolve accounts that are paid in full
  • Compile customer financial correspondence to rectify invoice issues and provide the customer any missing invoice copies
  • Update customer accounts in CRM to ensure accurate reporting
  • Contact customers regarding delinquent accounts
What We Offer

At West Shore Home, we are committed to providing our employees with the training and tools they need to succeed. As a Collections Specialist, you can expect to:

  • Work closely with our Customer Service, Scheduling, and Consumer Finance teams
  • Contribute to a culture of continuous improvement with our financial systems, processes, and guidelines
  • Be part of a team that is dedicated to becoming America's Most Admired Home Remodeling Brand
Requirements

To be successful in this role, you will need:

  • Superior organization skills and a strong attention to detail
  • Exceptional de-escalation and customer service techniques
  • Prior experience in collections
Why Work at West Shore Home?

We believe that when employees know they are valued and safe, they'll bring their best efforts every day. That's why we offer:

  • Multiple health insurance options
  • 401K retirement plan with company match
  • Paid holidays and paid time off (PTO)
  • Continued training & leadership development opportunities
  • Unlimited professional and personal growth potential
Location and Schedule

This role is based in Mechanicsburg, PA and requires standard hours Monday-Friday 8:00AM-4:30PM.



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