Customer Service Ambassador

3 hours ago


Champaign, Illinois, United States Illinois Educators Credit Union Full time
About the Role

The Member Service Representative is a vital part of the Illinois Educators Credit Union team, responsible for developing and maintaining strong relationships with current and new members. This role requires a high level of customer service skills, attention to detail, and the ability to work within procedural guidelines.

Key Responsibilities

Provide a warm and inviting welcome to members through various interactions
Offer transactional support to members, handling cash and other negotiable items with accuracy and efficiency
Share information about available tools and technology resources to customize member experiences
Promote credit union products and services to members, making referrals to enhance their experience
Provide reliable details about balances and payments to help members achieve their financial goals
Perform updates to ensure accuracy and support fraud awareness during member interactions
Complete daily teller operations, including audits and balance maintenance, according to outlined procedures

Requirements

The ideal candidate will have at least 6 months of cash handling experience, a strong desire to provide excellent customer service, and the ability to address customer inquiries and digital knowledge. A high school diploma or equivalent is required, and experience in the financial industry is a plus. The candidate must be able to work Monday through Friday, 8:00am to 5:00pm.

Benefits

At Illinois Educators Credit Union, we strive to provide unique benefits that reflect our appreciation for our team. These include a 401(k) retirement plan with employer matching, 100% employer-paid insurance, paid holidays, paid time off benefits, employer-paid life and disability insurance, a college tuition reimbursement program, and an infant to work program.

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