Career Advancement Opportunity

4 weeks ago


Wilmington, North Carolina, United States The Auto Club Group Full time
Job Summary

We are seeking a highly motivated and results-driven individual to join our team as a Leadership Development Program Manager. This is an exciting opportunity to develop your leadership skills and take on new challenges in a dynamic and growing organization.

Key Responsibilities
  • Lead and assist in the customer service and sales process, including customer service, sales, writing and updating repair orders, and digital vehicle inspections.
  • Oversee operational, budgetary, and financial responsibilities and activities of the Car Care location, including payroll, expense control, and shop efficiencies.
  • Review financial and sales performance reports and implement actionable solutions to achieve performance results within key performance indicators.
  • Monitor and maintain company inventory standards.
  • Optimize staff performance by providing continuous training, coaching, feedback, and recognition.
  • Lead employees to meet expectations of productivity, quality, and customer service standards.
  • Document performance issues in accordance with company policies and procedures.
  • Prepare staff schedules for adequate coverage to meet member/customer service and repair needs.
  • Partner with Area/Regional Manager to recruit, interview, select, and hire appropriate staff to meet business needs.
  • Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly.
  • Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and resolving issues to assist members/customers.
  • Actively look for member/customer needs across all business lines and introduce members to other departments.
  • Champion safety and ensure the Car Care branch is within compliance of established safety guidelines.
  • Conduct investigations for safety incidents and identify opportunities for correction or improvement with the Safety Manager.
Benefits
  • Excellent medical, dental, vision, and prescription benefits.
  • Free AAA membership.
  • Free uniforms and shoes.
  • Up to 3 weeks of vacation in the first year.
  • 11 paid holidays.
  • Profit sharing and 401(k) with matching contributions.
  • Automatic 4% 401(k) employer contribution.
  • Additional 401(k) match of 50% up to 6% contribution.
  • This role is a salaried, non-exempt position (eligible for overtime pay). Average earning potential for this role is between $40,000 and $70,000 annually and will be based on individual work-related experience and actual hours worked.
  • In addition to an annual base salary, Leadership Development Program employees are also eligible for an annual incentive opportunity and certification bonus opportunity.
  • We are committed to work-life balance.
  • Closed Sundays.
  • Shorter workdays than competitors (we close at 6pm).
  • Monday-Friday, hours are 7:30am-6pm.
  • Saturday, hours are 8am-4pm.
  • Closed major holidays.
Requirements
  • High School diploma, GED, or Technical school certification.
  • Possess a valid driver's license.
  • 6 months or more of relevant customer service or sales experience.
Preferred Qualifications
  • Bachelor's degree.
Work Environment
  • May experience loud noises and odors intermittently in the shop environment.
  • This position involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight).
  • Must have own tools appropriate for their skill level for use in the center.
  • Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
  • Must be able to maintain working on your feet in a concrete facility for the entire work shift.

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