Banquet Operations Manager

2 weeks ago

Conroe, Texas, United States Thind Management Full time
Job Overview

Thind Management is seeking a highly skilled and experienced Banquet Captain to join our team. As a Banquet Captain, you will be responsible for overseeing and coordinating all aspects of banquet events, ensuring exceptional service and customer satisfaction.

Key Responsibilities
  • Plan and coordinate all aspects of banquet events, including set-up, service, and breakdown, to ensure smooth operations and timely execution
  • Supervise and lead the banquet staff, including servers, bartenders, and other event personnel. Assign duties, provide guidance, and ensure proper training to maintain a high standard of service
  • Ensure guest satisfaction by monitoring service quality, addressing any concerns or issues promptly, and making appropriate adjustments to enhance the guest experience
  • Oversee the proper arrangement of tables, chairs, linens, and other event equipment according to the event specifications. Coordinate with the hotel's operations and maintenance teams to ensure timely set-up and efficient use of resources
  • Coordinate with the culinary team to ensure the timely and accurate delivery of food and beverage orders. Maintain a strong knowledge of menu items, wine selections, and other offerings to assist guests and address any inquiries
  • Maintain clear and effective communication with event planners, hotel staff, and other departments to ensure proper coordination and seamless event execution. Relay event details, special requests, and any changes to relevant team members
  • Ensure adherence to all health, safety, and sanitation regulations during events. Monitor staff compliance with food handling procedures, alcohol service guidelines, and other relevant protocols
  • Proactively identify and resolve issues that may arise during events, such as last-minute changes, equipment malfunctions, or guest complaint. Make quick decisions and implement effective solutions to ensure the event's success
  • Assist with administrative duties, including event invoicing, inventory management, and report generation. Maintain accurate records of event details, guest feedback, and any incidents that occur during events
  • Conduct ongoing training sessions to enhance the skills and knowledge of banquet staff. Provide coaching and feedback to encourage professional growth and ensure a high-performing team
Requirements
  • High school diploma or equivalent; bachelor's degree in hospitality management or a related field is preferred
  • Previous experience in banquet operations, preferably in a supervisory or leadership role
  • Strong understanding of banquet service techniques, event set-up, and food and beverage operations
  • Excellent organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment
  • Exceptional leadership abilities, including the capability to motivate and guide a team
  • Outstanding communication and interpersonal skills to interact effectively with guests, colleagues, and event planners
  • Attention to detail and the ability to maintain composure under pressure
  • Knowledge of health, safety, and sanitation regulations pertaining to banquet operations
  • Proficiency in computer systems and software used for event planning and management
  • Must have a flexible work schedule

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