Hotel Operations Manager

2 weeks ago

Conroe, Texas, United States Thind Management Full time
Job Title: General Manager - Full Service Hotel

We are seeking a highly experienced and motivated General Manager to lead our full-service hotel and restaurant operations. As the Standard Bearer, you will be responsible for ensuring the hotel and restaurant run smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved.

Key Responsibilities:

  • Oversee and manage all hotel and restaurant operations, including front desk, housekeeping, maintenance, sales, and food and beverage.
  • Develop and maintain a positive guest experience procedure, ensuring all staff and team members provide excellent customer service.
  • Monitor financial performance and adjust as necessary to meet revenue and profit goals.
  • Develop and implement operational policies and procedures to improve efficiency and guest satisfaction.
  • Oversee the recruitment, training, and development of team members, ensuring they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively.
  • Create and maintain a positive work environment that fosters teamwork and associate engagement.
  • Manage inventory and order supplies to maintain adequate levels and minimize waste.
  • Hold regular briefings and meetings with all heads of departments.
  • Lead all key property issues, including capital projects, customer service, and refurbishment.
  • Handle complaints and oversee service recovery procedures.
  • Responsible for the preparation, presentation, and subsequent achievement of the hotel and restaurant's annual operating budget, capital budget, and marketing and sales plan.
  • Closely monitor the hotel and restaurant's reports daily and take decisions accordingly.
  • Ensure all monthly financial outlooks for rooms, food and beverage, admin and general are on target and accurate.
  • Maximize room yield, hotel revenue, and food and beverage sales through innovative sales practices and yield management programs.
  • Prepare a monthly financial reporting for owners and stakeholders.
  • Help in the procurement of operating supplies and equipment and contact third-party vendors for essential equipment and services.
  • Coordinate with the head-of-departments for the execution of all activities and functions.
  • Develop and manage the Hotel and Restaurant Executive team to ensure career progression and development.
  • Establish and maintain a proactive human resource function to ensure employee retention, motivation, training and development, wage and benefit administration, and compliance with established labor regulations.
  • Implement and maintain effective open-door communication system across all departments.
  • Create and maintain the company culture while educating team members about company motto and values.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Responsible for safeguarding the quality of operations both internal and external audits.
  • Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
  • Responsible for legalization, Occupational Health and Safety Act, fire regulations, and other legal requirements – understand the government regulations and ensure the hotel is at par with all rules and regulations.
  • Carry out verbal and written policy changes and instructions.
  • Ensure all decisions are made in the best interest of the hotel and management.
  • Ensure compliance with all local, state, and federal regulations.
  • Perform any other duties as assigned by Executive team and Ownership.

Qualification Standards and Company Requirements:

  • 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA is preferred.
  • At least 5-years of experience in the hospitality industry.
  • At least 3-years of experience in hotel and restaurant management with a proven track of success and knowledge of hotel and restaurant operations and sales.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to manage and lead a team.
  • Ability to manage financial performance and achieve revenue and profit goals.
  • Present strong understanding of P&L statements and the ability to reach with impactful strategies.
  • Strong organizational and time management skills.
  • Ability to work independently and as a team in a fast-paced environment.
  • Proficient in Microsoft Office and hotel and restaurant software(s).
  • Must have a flexible work schedule.

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