Climbing Gym Team Member
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Closer at Movement. As a key member of our community, you will be responsible for delivering exceptional customer experiences, promoting our mission and values, and ensuring our gym provides a welcoming space for all.
Key Responsibilities- Provide outstanding customer service, inspiring others to live intentionally and strive for personal bests.
- Show respect for others, making progress towards mutual feedback and concerns.
- Ensure customer service aligns with our culture, mission, and core values.
- Demonstrate a growth mindset, willing to learn and curious about various tasks.
- Greet and check-in members and guests, creating an inclusive space that fosters a sense of belonging.
- Proactively educate customers on gym amenities, member benefits, and promotions, guiding them to best-fit membership, program, or pass options.
- Perform facility upkeep, cleaning, administrative/membership, and project tasks as assigned.
- Clearly communicate knowledge of retail products, membership and pass options, and programming offerings.
- Deliver belay checks, conduct community and facility checks, and instruct Introduction to Rope Climbing and Bouldering classes.
- Manage common and challenging customer service concerns and scenarios effectively.
- Act as a role model to other team members in all aspects of the job.
- Upbeat and adaptable attitude, fostering a welcoming and inclusive environment.
- Solid understanding of customer service skills, enabling transformative, purpose-driven moments.
- Clear and effective communication to support collaboration with others.
- Ability to multi-task in a fast-paced environment.
- Problem-solving skills to creatively find solutions for customer needs.
- Initiative to complete responsibilities with minimal supervision or prompting.
- Comfortable adapting to web-based programs and registers.
- Experience in teaching educational programs.
- Regular evening and weekend availability required.
- This is a part-time position.
- Starting at $19.50/hr, with flexibility based on experience.
- Benefits include free membership, in-gym discounts, guest visits, and pro-deals.
- New hires will complete a screening process.
- Scheduled shift times may vary from week to week or month to month.
- Opportunities for passionate individuals with strong instruction skills to advance into other operations and programs positions within the gym.
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