Climbing Gym Team Member

3 days ago


Englewood, Colorado, United States El Cap Planet Granite Earth Treks Movement Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Closer at Movement. As a key member of our community, you will be responsible for delivering exceptional customer experiences, promoting our mission and values, and ensuring our gym provides a welcoming space for all.

Key Responsibilities
  • Provide outstanding customer service, inspiring others to live intentionally and strive for personal bests.
  • Show respect for others, making progress towards mutual feedback and concerns.
  • Ensure customer service aligns with our culture, mission, and core values.
  • Demonstrate a growth mindset, willing to learn and curious about various tasks.
  • Greet and check-in members and guests, creating an inclusive space that fosters a sense of belonging.
  • Proactively educate customers on gym amenities, member benefits, and promotions, guiding them to best-fit membership, program, or pass options.
  • Perform facility upkeep, cleaning, administrative/membership, and project tasks as assigned.
  • Clearly communicate knowledge of retail products, membership and pass options, and programming offerings.
  • Deliver belay checks, conduct community and facility checks, and instruct Introduction to Rope Climbing and Bouldering classes.
  • Manage common and challenging customer service concerns and scenarios effectively.
  • Act as a role model to other team members in all aspects of the job.
Requirements
  • Upbeat and adaptable attitude, fostering a welcoming and inclusive environment.
  • Solid understanding of customer service skills, enabling transformative, purpose-driven moments.
  • Clear and effective communication to support collaboration with others.
  • Ability to multi-task in a fast-paced environment.
  • Problem-solving skills to creatively find solutions for customer needs.
  • Initiative to complete responsibilities with minimal supervision or prompting.
  • Comfortable adapting to web-based programs and registers.
  • Experience in teaching educational programs.
  • Regular evening and weekend availability required.
Additional Information
  • This is a part-time position.
  • Starting at $19.50/hr, with flexibility based on experience.
  • Benefits include free membership, in-gym discounts, guest visits, and pro-deals.
  • New hires will complete a screening process.
  • Scheduled shift times may vary from week to week or month to month.
  • Opportunities for passionate individuals with strong instruction skills to advance into other operations and programs positions within the gym.

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