Sales Associate
4 weeks ago
The Sales Associate - Customer Experience Expert is responsible for promoting a customer and product-focused sales culture at Chico's FAS. This role involves supporting Management in ensuring a great customer experience and maximum profitability.
Key Responsibilities:
Meets company sales goals by utilizing sales techniques and communicating product knowledge to customers.
Maintains knowledge of current sales and promotions, and ensures pricing and visual standards are met.
Participates in visual directives, including monthly store sets and zone maintenance.
Customer Experience:
Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
Ensures prompt resolution of customer concerns, and provides a fast and efficient register experience.
Reinforces buying decisions at the checkout, and achieves add-on goals, including gift card sales.
Operational Excellence:
Supports replenishment activities to keep the store full and abundant.
Assists with locate fulfillment, and visual directives, including floor sets and window changes.
Teamwork and Growth:
Promotes an inclusive, collaborative approach to problem-solving, and seeks personal developmental opportunities.
Requirements:
Retail or sales experience preferred.
Must be 16 years of age or older.
Excellent communication and customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multi-task in a fast-paced environment.
Physical Requirements:
Constant walking/standing (67-100% of 8-hour shift).
Occasional lifting up to 50 lbs. (1-33% of 8-hour shift).
Frequent climbing (34-66% of 8-hour shift).
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