VP, Head of Marketing Operations

2 days ago

Morristown, Tennessee, United States Novartis Group Companies Full time
Job Description Summary

This position will be located at our East Hanover, NJ site and will not have the ability to be located remotely.

This position will require up to 20% travel as defined by the business (domestic and/or international).

Job Description

The VP, Head of Marketing Operations, will lead the team responsible for delivering operational excellence through efficiency & effectiveness of brand-building investments within the Integrated Marketing and Customer Experience organization for Novartis Innovative Medicines, US.

This role manages a team of functional specialists who enrich internal competencies to establish, accelerate, and orchestrate existing/new business processes, policies, and operational services to facilitate execution excellence as a Competitive Advantage across Agency Management, Centralized Asset Services, Demand Management, Operational Management, and Policies/Practices/MAP.

This work includes close integration with our Global Business Centers in Hyderabad, Mexico, and Dublin.

Responsibilities
  1. Establish collaborative relationships with Marketing Strategy, Customer Experience Planning & Optimization, Global, Finance, Technology, Legal, Regulatory, Medical, and Compliance to evaluate opportunities to optimize the effectiveness of Marketing Operations support.
  2. Evolving the function into a strategic partner, relying on it as the enablement engine behind marketing activities and tactics while operationalizing the strategy and identifying efficiencies and enhancements.
  3. Providing input and facilitating business process assessments, making recommendations and facilitating implementation within the Marketing Operations group.
  4. Establishing Novartis templates, standards, and best practices across the Marketing and Customer Experience organization to ensure campaigns meet standard processes and quality standards.
  5. Managing the agency ecosystem, ensuring the right agency is chosen to support our business and the right talent and resources are in place to deliver defined commercial outcomes.
  6. Identifying new partners that will enable innovative concepts.
  7. Developing and managing a business plan for the Marketing Operations group, reflecting clear alignment with the Integrated Marketing and Customer Experience organization's strategic priorities.
  8. Establishing, directing, and allocating headcount and financial resources within Marketing Operations to appropriately support the organization's objectives.
  9. Driving executive leadership, inspiring change, and building a best-in-class Marketing Operations team.

The pay range for this position at commencement of employment is expected to be between $284,000.00 and $426,000.00 a year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period.

Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities.

The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

What You'll Bring to the RoleEducation

A Bachelor's degree in a related field is required; a Master of Science and/or MBA preferred

Experience
  • 12+ years' experience in Marketing Operations at a peer company, global consulting firm, or agency
  • 5+ years' experience in other multi-functional groups such as marketing, sales, market access, or patient services.

Experience with Asset Management Process & Technology, Digital Tagging & Analytics, highly preferred

Data and technology fluency and experience with implementing AI-assisted solutions

Successfully managed a team and demonstrated an ability to develop others

Why Novartis

Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world.

How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions.

Be a part of this mission and join us Learn more here:

You'll Receive

You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.

Commitment to Diversity & Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Novartis Network

If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment.

We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to

call and let us know the nature of your request and your contact information.

Please include the job requisition number in your message.

Salary Range

$284,000.00 - $426,000.00

Skills Desired

Brand Awareness, Business Partnerships, Cross-Functional Work, Customer Behavior, Customer Engagement, Customer Experience (CX), Customer Insights, Data Analytics, Go-to-Market Strategies, Influencing Skills, Inspirational Leadership, Marketing Communications (MarCom), Marketing Strategies, Media Campaigns, People Management, Pharmaceutical Products, Product Positioning, Sales, Speed and Agility Training, Stakeholder Engagement, Stakeholder Management

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