Customer Service Team Lead

3 weeks ago


Huntsville, Alabama, United States Mapco Express Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our store operations team, you will be responsible for delivering exceptional customer service, maintaining a clean and safe store environment, and contributing to the overall success of our retail operation.

Key Responsibilities:
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner
  • Maintain a clean and safe store environment, adhering to company standards and guidelines
  • Assist with daily store operations, including cash handling, inventory management, and sales floor maintenance
  • Collaborate with the store manager to achieve sales goals and promote a positive work environment
  • Develop and implement strategies to improve customer satisfaction and loyalty
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of retail experience, preferably in a customer-facing role
  • Excellent communication and interpersonal skills


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