Customer Service Representative
1 day ago
Precision Door Service, a leading garage door repair company in the US, seeks a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients nationwide. With over 100 locations and a strong reputation for excellence, we provide numerous opportunities for career growth and development.
Job Summary
We are seeking a highly motivated and customer-focused individual to fill this exciting role. The ideal candidate will have excellent communication skills, be able to multitask with ease, and possess a strong understanding of customer needs. If you're passionate about providing world-class service and driving customer satisfaction, we encourage you to apply
Responsibilities
- Manage large volumes of incoming calls in a fast-paced environment
- Identify and assess customer needs to achieve high levels of satisfaction
- Build long-term relationships through open and interactive communication
- Provide accurate information by using the right methods/tools
- Handle complaints and resolve issues efficiently
- Follow established communication procedures and guidelines
- Go above and beyond to engage customers and ensure their loyalty
Requirements
- Strong phone handling skills and active listening abilities
- Customer orientation and adaptability
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or equivalent
- Ability to pass a drug screening and background check
- Proven customer support experience
Compensation
The successful candidate can expect a competitive salary of $14-$20 per hour, depending on experience and qualifications. Additionally, our comprehensive benefits package includes opportunities for career advancement, ongoing training, and recognition programs.
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