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Market Director
2 months ago
We are seeking a highly motivated and experienced Market Manager to join our team at Quay Corp. As a Market Manager, you will be responsible for leading and managing a team of shop managers and employees to achieve sales and service goals, while maintaining operational excellence and customer satisfaction.
Key Responsibilities- Develop and execute market-level strategies aligned with district and company priorities, analyzing KPIs, business reporting, and metrics to achieve or exceed financial targets.
- Achieve sales plans, KPI goals, payroll targets, P&L, and loss prevention goals, while driving profitable growth and controlling operational expenses in the market.
- Ensure execution of promotions, shop events, and product launches to QUAY expectations.
- Identify localized customer acquisition opportunities and coordinate marketing activities and events to increase brand awareness, drive traffic to shops, and provide customers with brand-enhancing experiences.
- Work side-by-side in shops with teams to model Quay's retail sales and service models and champion Quay's mission and vision.
- Align and lead market shops to meet organizational objectives through clear communication and connecting all shop employees' performance expectations to Quay's retail priorities.
- Foster and retain an engaged market of high-performing shop managers and shop teams through ongoing coaching, training, and development.
- Utilize a variety of coaching approaches and techniques to address performance and develop shop managers to meet or exceed performance expectations.
- Evaluate and guide selling and service, operational, and brand standards through conducting expected weekly shop visits.
- Lead planning and developmental activities such as meetings and workshops (in-person, conference calls, and virtual).
- Plan and lead weekly shop manager touch-bases to evaluate shop performance, strategies, and workforce planning; coach and redirect as necessary to achieve results.
- Complete performance management and lead employee relations activities and investigations in close partnership with a people team business partner.
- Enthusiastic leader with 1-3+ years of proven success in multi-store leadership with progressive responsibility.
- A pacesetter leadership style; models and sets the pace for sales and service, high performance, and results across the business.
- Proactive, results-driven, and implements plans to achieve goals.
- Possesses business-owner mentality and demonstrates a high-level of personal accountability.
- Applies strong knowledge of market and industry trends and business acumen to make decisions and improve performance.
- Effective verbal and written communicator with the ability to lead and influence.
- Passionate about leading and developing teams and fostering a legacy of talent.
- Growth-minded change agent that thrives in a dynamic, ever-evolving work environment and comfortably navigates ambiguity.
- Collaborative team player that builds relationships across all levels of an organization.
- Multi-tasker that excels at prioritizing and navigating multiple competing priorities and projects.
- Proficient and comfortable with technology including Microsoft Office Suite, scheduling software, retail point-of-sale (POS) systems, and other typical retail software.
- Collaborative and inclusive company culture.
- Be part of building a growing buzzworthy eyewear brand.
- Development and opportunities for career advancement.
- Competitive salary and comprehensive benefits plan.
- Generous employee merchandise discount and product gratis.
