Operations Support Specialist

23 hours ago


Evansville, Indiana, United States Metronet Full time
Operations Support Specialist Job Description

At Metronet, we are seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our fiber optic network.

Key Responsibilities:

  • Monitor and adjust technician routes as needed to optimize network performance.
  • Perform daily routing of resources within a region to ensure efficient use of personnel and equipment.
  • Monitor ETA/TOA compliance for field operations workforce to ensure timely completion of tasks.
  • Assist technicians with issues that may arise during activities, providing timely and effective support.
  • Communicate with supervisors and managers about operations and/or dispatch issues to ensure seamless coordination.
  • Receive inbound calls from technicians and customers, providing prompt and professional assistance.
  • Utilize software tools to manage various tasks, including ETA/TOA, Footprints, Q-manager, and Microsoft Office applications.
  • Place outbound telephone calls to customers as necessary to confirm date/time for service call visits or gather additional information related to service problems.
  • Participate in special projects assigned by the department supervisor to drive business growth and improvement.

Requirements:

  • High School Diploma or equivalent required.
  • Experience in computer-based order entry systems a plus.
  • Must be legally authorized to work in the U.S.

What We Offer:

  • Competitive hourly rate of $18.00.
  • Full benefits package, including health, vision, and dental insurance.
  • Aggressive 401(k) match up to 6%.
  • Opportunity to work with a rapidly growing company in the telecommunications industry.

Metronet is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.



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