Customer Service Representative

2 weeks ago


Corpus Christi, Texas, United States Chico's Full time
Job Description:

We are seeking a highly motivated Sales and Customer Experience Specialist to join our team at Chico's FAS, Inc. This is a fantastic opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

About the Role:

  • This role involves working as part of a dynamic sales team to promote a customer-focused sales culture, where values and guiding principles are at the forefront of all store operations.
  • You will be responsible for maintaining knowledge of current sales and promotions, as well as ensuring that merchandise handling, presentation, loss prevention, and other duties are met to the highest standards.
  • In this role, you will participate in visual directives, including monthly store sets and zone maintenance, to ensure a visually appealing store environment.

Responsibilities:

  1. Drive for Results:
  • Meet company sales goals by utilizing sales techniques and communicating product knowledge to customers.
  • Maintain knowledge of current sales and promotions, pricing, and visual standards.
  • Maintain standards in merchandise handling, presentation, loss prevention, and other duties as directed by management.
Customer Experience:
  • Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
  • Ensure prompt resolution of customer concerns.
  • Provide excellent customer service, maintain a positive attitude, and build strong relationships with customers.
Operational Excellence:
  • Support replenishment activities to keep the store full and abundant.
  • Assist with locate fulfillment and visual directives, including floor sets, window changes, visual presentations, signage placement, etc.
  • Assist with boutique cleanliness and organization.
Teamwork and Growth:
  • Promote an inclusive, collaborative approach to problem-solving.
  • Seek personal developmental opportunities and solicit feedback from colleagues and management.

Qualifications:

  • High school diploma or equivalent required.
  • Retail or sales experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication and customer service skills.
  • Able to learn or adapt to technology provided by the company.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.

Salary Estimate: $25-$35 per hour, depending on location and experience.



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