Campground Services Supervisor

7 days ago


West Yellowstone, Montana, United States Under Canvas Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Under Canvas Inc. As a key member of our operations team, you will be responsible for leading a team of housekeepers to provide exceptional guest experiences and maintain the highest standards of cleanliness and comfort in our luxury camping accommodations.

Key Responsibilities
  • Team Leadership: Lead a team of housekeepers to ensure seamless execution of daily housekeeping operations, including cleaning, maintenance, and guest services.
  • Guest Experience: Collaborate with the front desk team to ensure that all guest requests are met and exceeded, and that every guest has a memorable and enjoyable stay.
  • Operations Management: Develop and implement efficient housekeeping procedures, including scheduling, inventory management, and quality control.
  • Training and Development: Provide ongoing training and coaching to housekeeping staff to ensure they have the skills and knowledge needed to excel in their roles.
  • Communication: Maintain open and effective communication with all departments, including front desk, management, and maintenance, to ensure seamless operations and resolve any issues that may arise.
  • Problem-Solving: Think critically and respond quickly to any issues that may impact guest satisfaction or operations, including unexpected events or guest complaints.
Requirements
  • Education: High school diploma or equivalent required; prior experience in housekeeping management or a related field preferred.
  • Skills: Strong leadership and communication skills, ability to work independently and as part of a team, and a solutions-oriented mindset.
  • Physical Demands: Ability to lift 30 pounds independently, work outdoors in various weather conditions, and stand for long periods of time.
Benefits
  • Competitive Compensation: We offer a competitive salary and benefits package, including health insurance, heavily discounted tent stays, and industry discounts.
  • Professional Development: Opportunities for professional growth and development, including training and coaching to help you succeed in your role.
  • Team Environment: Join a dynamic and supportive team that is passionate about delivering exceptional guest experiences and exceeding expectations.


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