Identity Verification Professional

5 days ago

Oakland, California, United States Citizant Full time

The Identity Verification Professional will play a critical role in supporting the U.S. government's efforts in identity verification and access control. As a key member of our team, you will be responsible for managing appointments and schedules for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.

Job Description

This role requires strong organizational skills, excellent communication abilities, and experience with Microsoft Excel. You will work closely with applicants to ensure a smooth enrollment process, handling sensitive personal information with discretion and adhering to data protection regulations and organizational security protocols.

Key Responsibilities:
  • Schedule appointments and/or service walk-ins for PIV card activations, enrollments, certificate updates, and PIN resets
  • Answer phone calls/email inquiries related to PIV credentials and access control matters
  • Coordinate and conduct the enrollment process for PIV cards, including verifying applicant identities and collecting required documentation
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy

You will be responsible for ensuring that all necessary documents and forms are properly completed and submitted according to established guidelines. Excellent customer service skills are essential, as you will communicate clearly and professionally with applicants, explaining the enrollment process and any additional steps they need to follow.

Requirements

To be successful in this role, you will need:

  • Experience with Microsoft Excel for data management, coordination, and reporting
  • Ability to adapt to changing security procedures and requirements
  • Prior experience in a similar role, customer service, or administrative position may be advantageous
  • Attention to detail and strong organizational skills
  • Excellent interpersonal and communication skills
  • Ability to handle confidential information with discretion

We offer competitive compensation and benefits, as well as opportunities for personal and professional growth. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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