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Customer Service Ambassador
2 months ago
At Extar LLC, a leading firearms manufacturer and Direct-To-Consumer online retailer, we are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. This is a full-time, in-office position that requires a strong passion for delivering exceptional customer experiences.
Key Responsibilities- Order Processing: Verify required documents to process orders and follow up on delayed documents to ensure timely delivery.
- Shipping and Logistics: Complete daily shipping of accessory orders using the Ordoro app, ensuring accurate and efficient order fulfillment.
- Customer Support: Provide top-notch support to customers via phone calls, live chats, and emails, answering questions and resolving issues in a professional and courteous manner.
- Product Knowledge: Develop a deep understanding of our products and services to effectively communicate with customers and provide personalized support.
- Assembly and Packaging: Assist with minor assembly and packaging of accessories, ensuring high-quality products are delivered to customers.
- Age Requirement: Must be at least 18 years old.
- Attention to Detail: Quick learner with strong attention to details and ability to maintain accuracy in a fast-paced environment.
- Communication Skills: Excellent written and oral communication skills, with the ability to effectively communicate with customers and colleagues.
- Mathematical Competence: Basic math skills and ability to perform calculations accurately.
- Language Proficiency: English proficiency and writing skills, with the ability to communicate effectively in a professional setting.
- Minimal Supervision: Once trained, require minimal supervision to perform duties independently.
- Spanish Proficiency: Spanish proficiency is a bonus, but not required.