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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ajilon. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving their concerns in a timely and professional manner.
Key Responsibilities:- Address customer inquiries, questions, and concerns related to products, tracking numbers, and customer profiles.
- Verify customer billing information and shipping addresses to ensure accurate and efficient processing.
- Function efficiently and productively in a high-volume telephone call center environment.
- Route escalated calls to the Call Center Supervisor for further assistance.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong problem-solving and analytical skills.
- Proficiency in using customer relationship management (CRM) software.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
