IT Systems Administrator

3 weeks ago


Atlanta, Georgia, United States Business Umbrella Full time
Job Title: Technical Support Specialist

Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team at Business Umbrella. As a key member of our IT department, you will be responsible for overseeing our IT systems and assets, providing technical support and training to employees, and ensuring the smooth operation of our computer hardware and software.

Key Responsibilities:

  • Maintain and troubleshoot computer hardware and software, including desktops, laptops, and mobile devices.
  • Provide technical support and training to employees on the use of software and hardware.
  • Install, configure, and support workstation software, hardware, printers, and phones.
  • Analyze staff needs and identify vulnerabilities to boost efficiency and accuracy.
  • Execute systems and network design, documentation, implementation, testing, and administration.
  • Implement applications and software upgrades and troubleshoot any performance issues.

Requirements:

  • Extensive knowledge of computer hardware and software, network maintenance, and industry trends.
  • Ability to troubleshoot computer peripheral devices, including printers, scanners, and monitors.
  • Experience in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros.
  • History of working in an Active Directory domain environment.
  • Proficient at software installs and troubleshooting.
  • Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

Preferred Qualifications:

  • Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

Why Join Our Team:

At Business Umbrella, we value our employees and offer a dynamic and supportive work environment. We are committed to providing our employees with the tools and resources they need to succeed in their roles and advance in their careers.



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