Customer Service Advocate
1 week ago
Job Summary:
We are seeking a skilled Customer Service Representative to join State Farm Insurance.
About the Role:
This key position plays a critical role in providing exceptional service to our customers, ensuring their satisfaction and loyalty.
Responsibilities:
- Provide accurate and timely information regarding insurance products and services
- Process policy applications, renewals, and cancellations
- Assist customers with inquiries, complaints, and policy changes
- Handle billing and payment inquiries
- Resolve customer issues and complaints in a professional and efficient manner
- Maintain accurate customer records and update information as needed
- Collaborate with team members to ensure seamless communication
- Stay updated on industry trends and changes in insurance policies
- Continuously improve knowledge and skills through training and development opportunities
Requirements:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and proficiency in software applications
- Excellent problem-solving and analytical skills
- High school diploma or equivalent required; degree in business, communications, or related field preferred
Compensation:$45,000 - $55,000 per year
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