Customer Service Representative

1 day ago


Evergreen, United States TechOp Solutions International Full time

Minimum Requirements Strong communication skills and ability to actively listen and empathize with customers Excellent problem-solving abilities and a proactive approach to finding solutions Attention to detail and ability to quickly and accurately process information Ability to work effectively in a fast-paced and deadline-driven environment Proficiency in using computer systems and software applications A high school diploma and 6 months customer service experience 40 WPM Typing Speed Strong verbal and written communication skills in English Ability to work flexible schedules , including weekends and holidays Responsibilities As a Customer Service Representative, you will play a crucial role in providing exceptional service to our valued customers Managing inbound customer inquiries and resolving issues promptly and accurately Providing personalized assistance and support to customers via phone, email, and chat Effectively navigating through multiple systems to access and update customer information Collaborating with other team members to ensure timely resolution of customer concerns Recording, documenting, and maintaining accurate records of customer interactions and transactions Following established procedures and guidelines to provide consistent and excellent customer service Identifying opportunities for process improvements and sharing feedback with the management team Compensation and Benefits Pay: $18.50 - $22.00 per hour Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Company Overview TechOp Solutions provides technology and operational solutions to senior decision makers in federal, state and local governments, as well as private enterprises. We are committed to providing our clients with service that exceeds their expectations while fostering a supportive and challenging environment for our associates. J-18808-Ljbffr



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