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Office Operations Manager
3 weeks ago
At Franklin Street, we are seeking an experienced Office Operations Manager to join our team in Austin, TX.
The ideal candidate will possess a bachelor's degree from an accredited college or equivalent administrative experience. Strong organizational and planning skills are required to succeed in this role. Proficiency in Microsoft Office 365, including SharePoint and Adobe Acrobat, is also necessary.
This position involves fostering and maintaining a professional work environment consistent with Franklin Street's culture. The Operations Manager will be responsible for ensuring operational efficiency and organization, driving clear communication throughout the organization, and providing general administrative support to employees.
- Manage day-to-day office operations, processes, and procedures while promoting the organization's values and culture.
- Maintain a safe and healthy worksite and arrange necessary repairs as needed.
- Establish and maintain relationships with office vendors, including building maintenance.
- Organize the office layout according to the office space policy and coordinate with Regional Managing Director as needed.
- Maintain common areas, such as break rooms, to ensure they are clean and stocked with supplies.
- Oversee the purchase of new office supplies and monitor inventory, including furniture and office equipment.
- Coordinate with the IT department on all office equipment and its inventory. Assist employees with setting up software or hardware as needed.
- Work closely with the corporate office to ensure necessary communications are effectively disseminated to the local office.
- Manage phones and forward calls appropriately. May respond to customer questions and complaints or route them to the appropriate party.
- Accountable for mail administration, including receiving, sorting, delivering, and sending business-related correspondence.
- Direct approved business-related invoices to accounting and adhere to office guidelines.
- Assist in the onboarding process of new hires, including seat assignments, supplies, and working with HR to ensure completion of all onboarding tasks.
- Assist in the offboarding process of team members, including collecting company property and ensuring termination procedures are completed accurately and efficiently as guided by HR.
- Partner with HR to update and maintain office/company policies as necessary.
- Plan and execute events throughout the year, including team-building activities, wellness initiatives, philanthropy events, client events, and holiday parties, while adhering to guidelines.
- Arrange catering or refreshments for meetings and events when necessary.
- Assist with travel arrangements for visiting team members, including booking flights, accommodations, and transportation.
- Oversee Receptionist if applicable to the specific office.
- Act as the point of contact for any emergencies or unplanned disruptions.
- Schedule and coordinate meetings, trainings, and appointments, ensuring effective use of time and resources.
- Arrange meeting spaces and conference calls, ensuring all technology is set up.
- Distribute agendas and materials before meetings and follow up on action items.
- Record and share meeting minutes or action items with attendees.
- Maintain and update the office's shared calendar to avoid scheduling conflicts.
- Collaborate closely with the Regional Managing Director on any scheduling needs, including but not limited to recruiting initiatives, client meetings, team events, and speaking engagements, etc.