Infrastructure Systems Specialist

4 weeks ago


Strongsville, Ohio, United States The PNC Financial Services Group, Inc Full time

Job Summary:

PNC is seeking a skilled Infrastructure Systems Specialist to join our team. As a key member of our ENS - Voice organization, you will be responsible for the operational oversight, maintenance, and administration of IPC and Verint Call Recording systems.

Responsibilities:

  • Serve as a technical lead, responsible for ensuring redundancy, fault tolerance, and data integrity are fully operational.
  • Lead system upgrades and migrations to ensure seamless transitions.
  • Demonstrate expertise in troubleshooting and resolving technical issues related to Verint solutions, providing guidance to team members and serving as an escalation point for peers and external business units.
  • Collaborate with cross-functional teams to improve system performance and identify areas for improvement.
  • Perform routine system checks to ensure peak performance in the environment.
  • Develop and implement best practices for system maintenance and operation.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Proven experience with IPC trading environments and Verint Call Recording solutions.
  • Strong understanding of call center operations and technologies.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and interpersonal skills, with a high degree of professionalism when working with executives and business leads.
  • Relevant certifications in Verint and/or other call recording solutions and call center technologies.

About PNC:

PNC is a leading financial services company dedicated to delivering exceptional customer experiences. We foster an inclusive and accessible workplace, providing reasonable accommodations to employment applicants and qualified individuals with a disability.

Equal Employment Opportunity:

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.



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