Infrastructure Systems Specialist
4 weeks ago
Job Summary:
PNC is seeking a skilled Infrastructure Systems Specialist to join our team. As a key member of our ENS - Voice organization, you will be responsible for the operational oversight, maintenance, and administration of IPC and Verint Call Recording systems.
Responsibilities:
- Serve as a technical lead, responsible for ensuring redundancy, fault tolerance, and data integrity are fully operational.
- Lead system upgrades and migrations to ensure seamless transitions.
- Demonstrate expertise in troubleshooting and resolving technical issues related to Verint solutions, providing guidance to team members and serving as an escalation point for peers and external business units.
- Collaborate with cross-functional teams to improve system performance and identify areas for improvement.
- Perform routine system checks to ensure peak performance in the environment.
- Develop and implement best practices for system maintenance and operation.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Proven experience with IPC trading environments and Verint Call Recording solutions.
- Strong understanding of call center operations and technologies.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and interpersonal skills, with a high degree of professionalism when working with executives and business leads.
- Relevant certifications in Verint and/or other call recording solutions and call center technologies.
About PNC:
PNC is a leading financial services company dedicated to delivering exceptional customer experiences. We foster an inclusive and accessible workplace, providing reasonable accommodations to employment applicants and qualified individuals with a disability.
Equal Employment Opportunity:
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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