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Sales and Service Manager

1 week ago

Elk Grove Village, Illinois, United States FedEx Logistics Full time

FedEx Logistics is committed to providing exceptional logistics solutions to our customers. As a Sales and Service Manager, you'll play a critical role in achieving this goal by selling customs brokerage services to geographically aligned accounts and driving territory revenues.

You'll possess a deep understanding of customs brokerage regulations and requirements, as well as the customs clearance process. Your goal will be to attain or exceed designated territory objectives for new and existing customers.

This role requires strong consultative selling skills, leadership abilities, and a proven track record of success in managing territories. You'll work collaboratively with other account representatives to identify opportunities, expand customer relationships, and minimize customer churn.

The ideal candidate will have a Bachelor's degree and a minimum of 6 years of sales experience. They'll be an excellent listener, communicator, and presenter, with strong organizational and time management skills.

Key Responsibilities:

  • Drive revenue growth through sales of customs brokerage services
  • Develop and execute a successful territory management strategy
  • Lead a team of account representatives to achieve territory objectives
  • Collaborate with other departments to identify opportunities and expand customer relationships
  • Provide customs brokerage product expertise and guidance to customers
  • Participate in onsite customer meetings and quarterly business reviews
  • Review and improve customs brokerage service standards with customers

Requirements:

Bachelor's degree/equivalent

Previous sales experience minimum 6 years

Excellent listening, communication, and presentation skills

Self-starter/ self-motivated to accomplish sales goals and objectives

Very good organizational and time management skills

Strong self-confidence to assist in developing relationships

Demonstrates attention to detail

Preferred Qualifications:

Demonstrates a thorough understanding of customs compliance agencies and procedures

In-depth knowledge of international trade services and customs regulations

Certifications for customs compliance and/or holds US customs brokerage license