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Asset Protection Manager

2 months ago

Tampa, Florida, United States HOME DEPOT U.S.A., INC. Full time
Job Title: Multi-Asset Protection Manager

At Home Depot U.S.A., Inc., we are seeking a highly skilled and experienced Multi-Asset Protection Manager to join our team. As a key member of our Asset Protection department, you will be responsible for driving core programs and strategies to mitigate theft and fraud, while ensuring operational excellence, safety, and environmental compliance in our stores.

Key Responsibilities:
  • Internal and External Theft and Fraud: 50% of time
  • Perform timely entry of internal cases into the case management system in accordance with AP Policy; to include activity scans, review alerts, and physical security
  • Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions
  • Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT)
  • Timely review, approve, or reject external cases submitted by the Asset Protection Specialists
  • Build partnerships with local law enforcement in order to strengthen THD's brand
  • Daily, weekly and monthly review of business practices, exception base reporting, theft portal and AP Performance Hub
  • Review and analyze shrink performance within the district and by store location
  • Monitors shrink indicators and drives execution of initiatives
  • Review and analyze shrink performance within the district and by store location
  • Manages the Company's shrink reduction strategy
People:
  • Make hiring decisions and take disciplinary action including termination (leveraging HR resources)
  • Staff and schedule AP associates to meet the needs of the business utilizing theft trends and store tips
  • Teach, coach, train, and develop AP associates to ensure theft mitigation processes are executed, developing leads, documenting known thefts, cases are documented properly and opportunities are addressed
  • Conduct performance reviews, utilize performance management to address performance opportunities, and attend RDO and district talent review
  • Coach and train associates on proper safety behaviors and environmental/regulatory processes to include execution of Handling Hazardous Materials (HHM) program and Store Readiness Checklist (SRC) process
Driving Execution:
  • Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs
  • Review Front End Accuracy standards to include Accuracy/Theft and Fraud initiatives and G.E.T initiatives
  • Ensure stores are driving a safety culture by promoting safety initiatives
  • Manages execution of 3rd party guard resources
  • In partnership with DHRM, DM, de-escalation of serious incidents and threats of violence
  • Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives
Requirements:
  • Reports to Regional Director, Operations (RDO)
  • This position oversees Asset Protection Specialists
  • This position may require overnight travel
Travel Requirements:
  • Typically requires overnight travel less than 10% of the time
Physical Requirements:
  • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward
Working Conditions:
  • Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion
Minimum Qualifications:
  • Must be eighteen years of age or older
  • Must be legally permitted to work in the United States
  • Associates/Bachelor's degree in related field and or 3+ years experience in retail AP or related field
Preferred Qualifications:
  • 3+ years multi-unit retail AP experience
  • Lead a team with a focus of external/internal theft
  • Conducting internal investigations to include interviews
  • Organized Retail Crime elements and law enforcement partnerships
  • Utilization/management of physical security and investigations systems (CCTV, Alarm, Exception Based Reporting)
  • LPC/LPQ Certification
  • Be able to work a flexible retail schedule, position includes supporting multi-store locations
Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job
Preferred Education:
  • No additional education
Minimum Years of Work Experience:
  • 3
Preferred Years of Work Experience:
  • No additional years of experience
Minimum Leadership Experience:
  • None
Preferred Leadership Experience:
  • None
Certifications:
  • None
Competencies:
  • Develops Talent
  • Decision Quality
  • Building Effective Teams
  • Communicates Effectively
  • Manges Conflict
  • Situational Adaptability
  • Drives Results