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Service Assistant

2 months ago

Westland, Michigan, United States Galaxy Technologies Full time

As a Service Assistant at Galaxy Technologies, you will be the central point of contact for our customers, providing exceptional service and support. In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and in-person interactions
  • Manage and coordinate service appointments and orders, ensuring timely and efficient delivery
  • Process and manage customer data, including contact information and service history
  • Handle customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve customer issues and improve overall service quality
Requirements:
  • High school diploma or equivalent required; commercial apprenticeship or relevant experience preferred
  • Excellent communication and interpersonal skills, with the ability to work with diverse customer groups
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
  • Proficiency in German language, both spoken and written
  • Class B driver's license required
What We Offer:
  • A competitive salary and benefits package, including performance-based bonuses
  • Opportunities for professional growth and development, including training and mentorship programs
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • A fun and inclusive company culture, with regular team-building events and social activities