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Patient Services Representative

2 months ago

Hershey, Pennsylvania, United States Randstad Full time

Join Our Team as a Healthcare Customer Support Agent
Are you dedicated to providing outstanding service and contributing positively to the healthcare sector? At Randstad, we are looking for a skilled Healthcare Customer Support Agent to be the initial point of contact for our patients and healthcare professionals. Your role will be essential in ensuring that their requirements are addressed with utmost care and efficiency.

Salary: $21 - $24 per hour
Shift: First
Work Hours: 8 AM - 4:30 PM
Education: High School

Key Responsibilities:
As a Healthcare Customer Support Agent, you will be responsible for delivering a high-quality experience for our patients and healthcare providers. Your duties will include:

  • Providing essential telephone coverage during business hours, including weekends on a rotating basis.
  • Managing incoming calls for various departments, ensuring efficient handling of inquiries.
  • Engaging with patients and healthcare professionals through phone and electronic communication, delivering exemplary customer service.
  • Processing a high volume of calls accurately, assessing caller needs, and directing them appropriately.
  • Maintaining departmental efficiency by adhering to established processes and procedures.

Required Skills and Qualifications:
To excel in this role, candidates should possess:
  • Proficiency in relevant departmental software and processes.
  • Exceptional customer service and communication abilities.
  • A commitment to service excellence with patients, partners, and team members.

Essential Functions:
This position requires working in a smoke-free environment.

Skills:
  • Active Listening
  • Telephone Etiquette
  • Typing Skills
  • Call Center Experience
  • Verbal Communication
  • Confidentiality

Experience:
  • Minimum of 1 year of relevant experience.
  • Experience level: Experienced.

Randstad is committed to matching talented individuals with reputable organizations. Our dedicated team will work closely with you to align your skills and qualifications with suitable job opportunities. We value diversity and are an Equal Opportunity Employer, welcoming applicants from all backgrounds.

This position offers a comprehensive benefits package, including health coverage, an incentive program, and 401K contributions, all subject to eligibility.