Customer Service Representative

3 weeks ago


Simsbury, United States P.R.I.D.E. Full time
About P.R.I.D.E.

P.R.I.D.E. is a dynamic and community-driven organization that offers a unique shopping experience. Our stores are more than just a place to grab a quick snack or fill up on gas - they're a hub where customers can connect with our friendly and knowledgeable staff, enjoy a welcoming atmosphere, and feel at home.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and contributing to the overall success of our business.

Key Responsibilities
  • Customer Service Superstar: Greet customers with a smile, offer assistance, and ensure a pleasant shopping experience.
  • Sales Floor Guru: Maintain a well-stocked and visually appealing sales floor, ensuring our products are easily accessible and appealing to customers.
  • Upselling Ace: Develop a keen understanding of our products and services, and use this knowledge to make informed recommendations to customers, enhancing their shopping experience and driving sales.
  • Brand Ambassador Extraordinaire: Champion our brand by promoting our loyalty rewards program, highlighting exclusive benefits, and fostering lasting relationships with customers.
  • Cash Handling Pro: Efficiently manage the cash register, handle transactions with accuracy, and maintain a seamless financial flow.
  • Safety Champion: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
  • Team Player: Collaborate with colleagues to ensure smooth operations, lending a hand wherever needed to achieve our goals.
  • Facility Maintenance Expert: Take pride in maintaining a clean and inviting store, including cleaning restrooms, ensuring the inside and outside of the store are tidy, emptying trash bins, and refilling window washing stations.
  • Environment Ambassador: Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
Requirements
  • Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and Positive: Friendly demeanor and ability to make people feel welcome.
  • Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
  • Reliable and Responsible: Punctual, trustworthy, and take pride in your work.
  • Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.


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