IT Support Specialist
7 days ago
We are seeking a highly motivated and customer-focused IT Support Specialist to join our team at 1st Security Bank. As an IT Support Specialist, you will be responsible for providing exceptional end-user support to employees bank-wide on computers, peripherals, phones, the core banking system, MS Office applications, and other software.
Key Responsibilities- Provide technical support via telephone, in-person, and through remote tools to ensure service level commitments are strongly adhered to for both internal and external customer service.
- Assist with installation, maintenance, and support of PCs, laptops, printers, and other equipment and peripherals.
- Provide end-user technical support for bank phone systems.
- Regular travel to 1SB locations during business hours. Additional travel as required for special projects.
- Six months related experience providing exceptional end-user customer service or IT-related education.
- Some experience with personal computers and software applications, including Microsoft Windows, Active Directory, and MS Office Professional applications.
- Knowledge of information security standards and practices.
- Banking experience or business knowledge regarding the business of banking and applications typically used in the banking industry a plus.
- Basic knowledge of all applicable Regulations that pertain to this position is required.
- Full medical, dental, and vision coverage for individual or family plan.
- Life insurance.
- Long- and short-term disability insurance.
- 401K matching program.
- Paid sick and vacation time.
- Relationship Driven-we strive to provide exceptional service to each other and our customers.
- Ethical-fair, honest, and act with integrity.
- Lead by Example-maintain a positive attitude, show respect for others, and have some fun.
- Accountable-we take our responsibilities seriously and meet our commitments with urgency.
- Team Player-dependable, enthusiastic contributor to team success and to the greater good of the bank.
- Embrace Dreams-we encourage each other to reach for our dreams.
- Diversity-we celebrate diversity and support equality for all.
- Community Oriented-we actively support our communities and the Bank's CRA initiatives.
- Open and Honest Communication-always professional, responsive, and timely.
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