IT Support Specialist

7 days ago


Lacey, Washington, United States 1st Security Full time
Job Summary

We are seeking a highly motivated and customer-focused IT Support Specialist to join our team at 1st Security Bank. As an IT Support Specialist, you will be responsible for providing exceptional end-user support to employees bank-wide on computers, peripherals, phones, the core banking system, MS Office applications, and other software.

Key Responsibilities
  • Provide technical support via telephone, in-person, and through remote tools to ensure service level commitments are strongly adhered to for both internal and external customer service.
  • Assist with installation, maintenance, and support of PCs, laptops, printers, and other equipment and peripherals.
  • Provide end-user technical support for bank phone systems.
  • Regular travel to 1SB locations during business hours. Additional travel as required for special projects.
Requirements
  • Six months related experience providing exceptional end-user customer service or IT-related education.
  • Some experience with personal computers and software applications, including Microsoft Windows, Active Directory, and MS Office Professional applications.
  • Knowledge of information security standards and practices.
  • Banking experience or business knowledge regarding the business of banking and applications typically used in the banking industry a plus.
  • Basic knowledge of all applicable Regulations that pertain to this position is required.
Benefits
  • Full medical, dental, and vision coverage for individual or family plan.
  • Life insurance.
  • Long- and short-term disability insurance.
  • 401K matching program.
  • Paid sick and vacation time.
Our Core Values
  • Relationship Driven-we strive to provide exceptional service to each other and our customers.
  • Ethical-fair, honest, and act with integrity.
  • Lead by Example-maintain a positive attitude, show respect for others, and have some fun.
  • Accountable-we take our responsibilities seriously and meet our commitments with urgency.
  • Team Player-dependable, enthusiastic contributor to team success and to the greater good of the bank.
  • Embrace Dreams-we encourage each other to reach for our dreams.
  • Diversity-we celebrate diversity and support equality for all.
  • Community Oriented-we actively support our communities and the Bank's CRA initiatives.
  • Open and Honest Communication-always professional, responsive, and timely.


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