IS Applications Technician

4 weeks ago


Nashville, Tennessee, United States Metro Nashville Government Full time
Job Summary

The IS Applications Technician 2 plays a crucial role in providing technical support for the IT Division of the Metropolitan Nashville Police Department. This position requires a strong understanding of information technology systems and software, as well as excellent customer service skills.

Key Responsibilities
  • Install, modify, troubleshoot, and test hardware and software to ensure optimal performance.
  • Provide technical assistance to users, including guidance on common technology issues and repairs.
  • Escalate unresolved issues to subject matter experts and follow up to confirm and document resolution.
  • Record all outages and events in the proper log and review operations logs to make entries into the automated system.
  • Provide exceptional and timely customer support, minimizing officer time out of service.
Requirements
  • High School Diploma and two years of job-related experience, or Associate's Degree in a related field and one year of job-related experience.
  • Valid Driver License.
  • Working knowledge of vehicle electronics and experience with customer applications, programming, and testing requirements.
Preferred Qualifications
  • Experience in troubleshooting hardware/software issues and installing and maintaining information technology systems and software.
Benefits
  • Full-time, Civil Service positions: 10 Vacation Days per year, 1 Sick Day per month, 12 Paid Holidays per year.
  • Public Safety - Sworn and Civilian positions: 20 vacation days per year, 3 Personal days per year, 1 Sick Day per month, 12 paid holidays per year.


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