Emergency Services Dispatcher

4 weeks ago


Estes Park, Colorado, United States Town of Estes Park Full time
Job Summary

We are seeking a highly skilled Emergency Services Dispatcher to join our team at the Town of Estes Park. As a key member of our Public Safety Department, you will be responsible for receiving and responding to emergency and non-emergency calls, dispatching appropriate resources, and providing critical information to the public and emergency responders.

Key Responsibilities
  • Receive and respond to emergency and non-emergency calls, using your knowledge of laws and ordinances to determine the appropriate response.
  • Dispatch police, fire, medical, and other emergency services, using your understanding of Police Dynamics and Character First principles to ensure effective communication.
  • Monitor responding units, disseminate critical information, and maintain accurate records of activities.
  • Train and review the work of less senior dispatchers, providing guidance and support to ensure high-quality performance.
  • Assist with special projects to improve dispatch operations and other areas within the department.
Requirements
  • High school diploma or equivalent (GED) and one year of experience in customer service, dispatcher, communications, or a related field.
  • Successful completion of CTO Training Program and CBI Operator Certification.
  • Ability to work rotating shifts, weekends, and holidays, and to pass standard medical exams within normal parameters.
  • Ability to communicate effectively in English, both verbally and in writing, and to use standard office equipment, including personal computers.
Benefits

The Town of Estes Park offers a comprehensive benefits package, including retirement, medical, dental, vision, life insurance, sick leave, vacation, floating holidays, and volunteer leave. We also offer a Homeownership Program and aid for Dependent Care through a Flexible Spending Account.



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