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Customer Advocacy Coordinator

2 months ago

Quincy, Massachusetts, United States Arbella Insurance Group Full time

About the Role

As a Claims Service Specialist at Arbella Insurance Group, you will be an advocate for our customers, providing exceptional service and support during their most challenging times.

Key Responsibilities

  • Investigate and process claims, ensuring accurate and fair documentation
  • Determine coverage, liability, and reserves, and report on settlements
  • Negotiate with customers, attorneys, and other insurance carriers to resolve claims
  • Prepare and maintain detailed files and reports
  • Collaborate with teams to ensure seamless claim processing

Requirements

  • Excellent customer service and communication skills
  • Strong attention to detail and organizational skills
  • Ability to work independently and as part of a team
  • Basic knowledge of insurance principles and practices
  • Some customer service experience preferred

What We Offer

At Arbella Insurance Group, we value our employees and offer a range of benefits, including competitive compensation, career development opportunities, and a supportive work environment.

Apply Today