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Customer Service Representative

1 month ago

Fort Collins, Colorado, United States The UPS Store Full time
Job Summary

The UPS Store is seeking a highly skilled and customer-focused Center Associate to deliver exceptional service to our retail customers. As a key member of our team, you will be responsible for receiving and processing packages for courier shipment, operating various equipment and devices, and providing expert advice on our products and services.

Key Responsibilities
  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn and operate all equipment, software, and devices in an expert fashion
  • Maintain a clean, organized, and safe working environment
Requirements
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills and verbal and written communication skills
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds and stand for long periods of time
Benefits
  • PTO (after 6 months employed)
  • 401K (after 6 months employed)
  • Ongoing Training
  • Uniforms
  • Bonuses (after 3 months employed)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws.