Customer Service Representative III
2 days ago
**About the Role**
The Estimated Annual Salary for this position is $55,000 - $70,000 depending on experience.
We are seeking a highly skilled and motivated individual to join our team as a Level 2 Escalation Agent. This role will be responsible for providing exceptional customer service and resolving escalated warranty claims in a timely and professional manner.
Key Responsibilities:
- Field incoming phone calls and emails from customers and partner teams regarding escalated resolution needs.
- Work with internal teams, clients, and vendors to expedite repairs and/or ship replacement parts.
- Communicate effectively with all levels within AIG Warranty, clients, and vendors.
- Be proactive in identifying agent coaching needs, process improvements, and system malfunctions.
- Process replacement claims and handle/respond to back-orders in a timely and accurate manner.
Requirements:
- Proficient with PCs, especially MS Word, Outlook, and Excel programs.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and ability to work with diverse personalities.
- Ability to consistently meet deadlines and work independently as part of a team.
- Superb organizational skills and attention to detail.
- Previous customer service and/or phone experience.
- Ability to multitask and handle multiple issues simultaneously.
Awards and Recognition:
AIG has been recognized for its commitment to diversity and inclusion, earning numerous awards and accreditations. We strive to create a culture of belonging where everyone feels valued and respected.
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