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Store Supervisor

2 months ago

Clayton, Alabama, United States RaceTrac Full time
Job Summary

The Co-Manager is a key member of the RaceTrac team, responsible for supporting the General Manager in overseeing the day-to-day operations and sales of a high-volume convenience store retail outlet.

Key Responsibilities
  • Guest Experience
    • Provide exceptional customer service by greeting and interacting with guests in a genuine manner, suggesting products that complement their purchases to enhance their experience.
    • Ensure prompt, efficient, and courteous service, and engage in conflict management when necessary.
    • Foster positive and professional relationships with coworkers and guests, communicate respectfully, and maintain a consistent team-oriented attitude.
    • Address any guest concerns on designated shifts.
  • Profitability
    • Assist in controlling inventory and the flow/distribution of materials, merchandise, and supplies.
    • Work with the General Manager to determine the type and quantity of merchandise to be bought, stocked, and sold.
  • People Development
    • Set a leading example of RaceTrac's Core Values, Leadership Qualities, and the RaceTrac Way to the entire team.
    • Support the General Manager in managing the store operation.
    • Direct, plan, and apportion the work of store team members on designated shifts.
    • Supervise, coach, train, and develop store team members.
    • Provide feedback on employee performance and development to the General Manager.
  • Clean, Safe, Fast & Full
    • Maintain inventory in a neat and organized manner.
    • Supervise and monitor adherence to all safety-related regulations, including food safety regulations.
    • Participate in daily store operational activities as needed:
      • Ring up guests on cash register and balance cash and inventory transactions.
      • Ensure the store is clean and well-maintained.
      • Stock shelves and coolers and take inventory on shelf items.
      • Receive vendor deliveries.
      • Order inventory and supplies.
    • Possess the ability to lift up to 50 pounds and to repeatedly bend, stand, and reach while on the job, with no or infrequent breaks.
    Requirements
    • 3-5 years of work experience preferred.
    • 1+ years of management experience preferred.
    • Vendor management experience preferred.
    • Previous experience working in high-volume, guest-focused, transactional environments preferred.
    • 1+ years of experience in a retail environment preferred.