Technical Support Specialist
6 days ago
Job Title: Technical Support Specialist
Location: McLean, Virginia 22102
We are seeking a highly skilled Technical Support Specialist to join our team at Sierra7, Inc. As a key member of our IT department, you will play a vital role in providing exceptional support to our employees and ensuring the smooth operation of our technology systems.
About the Role:
- Provide technical support and guidance to various teams within the organization
- Address and resolve hardware, software, and network connectivity issues
- Assist with the deployment, maintenance, upgrading, and troubleshooting of laptops
- Document IT processes, procedures, and system configurations for future reference
- Properly escalate unresolved queries to the next level of support
- Follow up with users to provide feedback and see problems through to resolution
Requirements:
- Ability to think creatively and solve complex IT problems
- Attention to detail is key to ensuring system configuration and documentation accuracy
- Excellent communication skills to translate technical language into terms that non-technical staff can understand
- Patience, empathy, and active listening are required to provide exceptional support and build positive user relationships
Estimated Salary: $65,000 - $85,000 per year, depending on experience
Benefits:
- Medical/Dental/Vision
- FSA (Flexible Spending Account)
- HSA (Health Savings Account)
- Life Insurance, Voluntary Life Insurance, Voluntary Short- and Long-Term Disability
- Additional Supplemental Medical Benefits
- 401K
- Legal Assistance
- Financial Wellness
- Paid Time Off (PTO)
- Federal Holidays
- Education Reimbursement
- LinkedIn Learning Employee
- Referral Program
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